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 After placing the order, how long will it take for my account to be activated?

In general, accounts are activated within one business day upon receipt of payment. Orders placed...

 Are our servers in Hong Kong?

Yes all KowloonHosting servers are physically located in Hong Kong

 Can I upgrade later?

Yes you can upgrade later when needed. This can be done automatically through our billing system,...

 Can I upgrade my account later?

Yes, shared hosting and reseller hosting accounts can be upgraded in the future when needed. To...

 Can you assist in migrating my existing website to your server?

KowlonHosting provides free migration for clients who are migrating from a cPanel-based host. You...

 Can you come to my office to explain your hosting service to us?

Unfortunately at current time KowloonHosting is unable to send sales representatives to clients...

 Can you help design my website?

KowloonHosting focuses on web hosting and currently does not provide web design. We can however...

 Can you help to update my website?

KowloonHosting specialises in web hosting only and does not provide web design services. To...

 Do you offer hosting in China?

While all websites hosted by KowloonHosting are accessible from China, we do not offer hosting on...

 Do you provide 24/7 support?

Yes, KowloonHosting provides 24/7 server support through its support ticket system. 

 Do you provide Windows/ASP shared hosting?

KowloonHosting does not provide Windows hosting at this time. We only provide cPanel...

 Does our hosting support Wordpress?

Yes all our shared hosting plans are compatible with Wordpress. Furthermore, using our free...

 If I host my website with you, can it be viewed in mainland China?

All KowloonHosting servers are accessible from mainland China. Furthermore, per our terms of...

 Is SSH access available on your shared hosting plans?

No, for security reasons SSH access is not available on shared hosting plans

 Is there a minimum contract to use your service?

KowloonHosting does not have a minimum contract policy. Your contract with us is the same as your...

 What documents do I need to provide to sign up?

KowloonHosting does not require any document for signing up. The registration process is...

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